When I worked at a sub shop, if you were the person in charge of that shift and someone was being a jackass, my boss gave permission to you to zero out the charge of Nice I want Bert McCracken’s Dirty Filthy Babies Shirt, tell them “your lunch/meal was on us this time, but never return to this store” and that was always empowering to say. When I worked at a sub shop, if you were the person in charge of that shift and someone was being a jackass, my boss gave permission to you to zero out the charge of whatever they were buying, tell them “your lunch/meal was on us this time, but never return to this store” and that was always empowering to say. Once I answered the phone “WHAT NOW CUNT” Customer had phone 6 times prior. Or fancy restaurants in places like Thailand where the staff literally cannot afford to upset anyone.
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This is commonplace in Australia. Sure, we do have a “customer is always right” ethos which is a hangover from all the American fast food businesses that have set up here. But there isn’t a manager in this country who wouldn’t Nice I want Bert McCracken’s Dirty Filthy Babies Shirts in the event of a Karen asking to speak to the manager about some unreasonable request. I don’t think that’s weird, it’s just mutual respect for another. And if a customer acts disrespectfully he doesn’t deserve to be treated well. If a kid acts up there’s consequences, so a grown-up person shouldn’t be surprised. When they get repercussions for their behavior. My employees mental health and their enjoyment of their work. No matter how menial, is far more important than an asshole customers filthy dollar. Put your manners in and try again. Become Australian I’ve called many customers cunts.
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